Terms of Service
Last Updated & Effective Date: September 20, 2026
These terms govern your access to Aplcart Cloud ERP, POS billing applications, API services, hardware bundles, and custom software development contracts.
99.9% Uptime SLA
Enterprise-grade high-availability infrastructure with offline-first billing failover for zero retail downtime.
Transparent Pricing
No hidden surcharge per bill. Subscriptions are billed per-branch or enterprise license with upfront GST invoices.
Seamless Migration
Free assisted migration for all existing items, customer ledger, and supplier balances from Tally, Marg, or Busy.
1. Acceptance of Terms
By registering, creating an account, or subscribing to any plan of Aplcart ("Service", "Platform"), operated by Aplcart Tech Ecosystem, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.
If you are entering into this agreement on behalf of a company, retail chain, or partnership firm, you represent that you possess the necessary legal authority to bind such entity to these terms.
2. Software License & Permitted Use
Aplcart grants you a non-exclusive, non-transferable, revocable license to access and use the software during the active term of your subscription:
- You may deploy POS billing counters strictly up to the limit authorized in your chosen plan.
- You agree not to reverse engineer, decompile, modify, or attempt to extract the source code of Aplcart applications.
- White-Label Reseller partners are governed by specific reseller addendum agreements with customized brand distribution rights.
3. Subscription Fees, Billing & Taxes
Subscription plans (Starter, Professional, Multi-Branch Enterprise) are billed on an annual or quarterly recurring schedule. All fees are in Indian Rupees (INR) and subject to applicable Goods and Services Tax (18% GST).
Tax invoices with compliant GSTIN details are issued instantly upon payment confirmation and accessible from your admin dashboard.
4. Hardware Delivery & Warranty
Certified POS hardware bundles (touch terminals, thermal printers, barcode scanners, cash drawers) purchased through Aplcart include a minimum 1-Year OEM on-site/replacement warranty.
Hardware delivery typically completes within 3 to 5 business days across Tier-1 and Tier-2 Indian cities with tracking updates.
5. Service Level Agreement (SLA) & Support
Aplcart commits to a 99.9% uptime for cloud ERP backend systems excluding scheduled maintenance announced 48 hours in advance.
Our POS client applications feature an Offline-First SQLite Cache, allowing cashiers to continue printing bills and accepting cash/UPI payments without interruption even during internet outages.
6. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or related to this agreement shall be subject to the exclusive jurisdiction of the courts situated in Jaipur, Rajasthan.
7. Contact & Legal Notices
For official correspondence, enterprise custom contract inquiries, or legal inquiries, reach out to our legal department: